About the job
Join our dynamic team at Navitas Skilled Futures (NSF) as an Administration Officer, where you will deliver exceptional administrative and customer service support across our various services and programs.
Key Responsibilities:
- Provide comprehensive administrative support and collaborate closely with internal stakeholders to ensure timely completion of all tasks.
- Maintain accurate electronic records to adhere to compliance standards.
- Deliver outstanding customer service to enhance client satisfaction.
- Facilitate effective communication among all business stakeholders.
Key Relationships:
- Operations and Academic Team Leaders
- Employment Programs and Operations Manager
- Program Administrators
- Internal and external stakeholders
- Business Systems Team
Key Result Areas:
Client Relationship Management
Ensure a superior customer experience through:
- Timely and courteous responses to inquiries via front desk, phone, and email.
- Creating a positive first impression of Navitas Skilled Futures.
- Actively promoting programs and services to current and prospective clients.
- Escalating client feedback and complaints appropriately.
- Assisting clients with relevant information regarding programs and employment.
- Organizing and promoting site events such as fundraisers and graduations.
- Providing on-site assistance to clients as needed.
- Maintaining daily communication with clients and stakeholders.
Data Administration
Ensure data integrity and compliance by:
- Conducting data entry for specified processes.
- Providing administrative support to local site teams as necessary.
- Meeting government contract requirements and KPIs.
- Ensuring accuracy in all data entries while adhering to deadlines.
- Identifying and rectifying data anomalies.
- Safeguarding client records as per privacy policies and regulations.
- Reporting issues in a timely manner.
Reporting and Administrative Support
Provide high-quality reporting support by:
- Extracting and analyzing data from NSF reporting systems.
- Collaborating with NSF staff and external agencies to ensure compliance.

