About the job
As an Onboarding Specialist with vori, you will play a pivotal role in facilitating the successful implementation of our iOS POS solution for newly acquired clients. Your responsibilities will encompass coordinating the setup of POS hardware, configuring software, training users, and providing essential support to ensure a seamless transition. This position is vital in positioning our customers for long-term success with our innovative platform.
Key Responsibilities:
Oversee the complete onboarding process for new customers, ensuring a smooth transition to our iOS-based POS system.
Configure and deploy POS software, including payment processing, inventory management, and financial reporting functionalities.
Manage the setup and integration of hardware components such as iOS touch terminals, receipt printers, barcode scanners, and cash drawers.
Conduct remote and/or on-site training sessions for clients to ensure their comfort with the system.
Create and update onboarding resources including training guides, video tutorials, and FAQs.
Act as the primary contact for customers during the onboarding phase, addressing inquiries and concerns promptly.
Collaborate with sales, customer support, and development teams to provide a seamless onboarding experience.
Proactively identify and resolve potential challenges during onboarding to minimize disruptions.
Monitor onboarding progress and report key milestones to relevant internal stakeholders.
Provide constructive feedback to product and support teams to enhance the onboarding process.
Qualifications & Skills:
Required:
Minimum of 2 years of experience in customer onboarding, technical support, or software implementation, ideally in the POS or fintech sector.
Proficient in iOS OS and mobile device management.
Hands-on experience with POS hardware, including receipt printers, barcode scanners, and cash drawers.
Strong troubleshooting abilities and a knack for guiding customers through setup processes.
Outstanding communication and customer service skills.
Ability to convey technical concepts in a straightforward and comprehensible manner.
Exceptional organizational skills and attention to detail.

