About the job
About Us:
At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face in running their businesses. Our innovative multi-product ecosystem integrates AI-driven order-taking, delivery solutions, payment processing, and point-of-sale software, creating seamless connections between restaurants and their customers. We combine cutting-edge technology with human touch to tackle real-world challenges faced by small business owners.
Our unwavering commitment is to prioritize our customers, working backward from their needs. When our clients thrive, we thrive. With over $1 trillion in total addressable market (TAM) in the U.S. restaurant industry, we recognize the technology gap that small restaurants face compared to larger chains. We are passionate about providing affordable access to the same advanced technologies that big players use.
Tarro has enjoyed nearly a decade of profitability and achieved 5x revenue growth over the past four years. As of our most recent funding round in mid-2022, we were valued at $450M and have experienced significant growth in customer acquisition, product innovation, and team expansion. We are proud to have served nearly 20 million customers and to be recognized as one of Built In’s top companies to work for in 2024.
To discover more about our culture, values, and how you can help mom-and-pop restaurants thrive, please visit us!
What We’re Looking For:
As an Onboarding Success Manager, you will play a pivotal role in integrating new restaurant clients into the Tarro platform. You will collaborate closely with clients to understand their operational preferences and translate them into our system configurations. This crucial setup work determines our capacity to effectively support restaurants, as it hinges on accurately reflecting their real-world operations within our platform.
Every restaurant has unique requirements, and our system offers considerable flexibility. However, this flexibility is only beneficial if utilized correctly. Your onboarding process will involve gathering extensive data, making informed decisions on representation, and leveraging features that clients may not even be aware of. Often, you will assist clients in identifying their true needs rather than merely executing instructions.
This role carries significant responsibility; one error can lead to agent errors, client dissatisfaction, and increased churn rates. Additionally, speed is essential, as restaurants expect rapid deployment and functionality.