About the job
YOUR MISSION
Join Glovo and become an integral part of our operations team in Croatia! We are seeking a proactive Operations Analyst who excels in blending creativity with data analytics, transforming ambitious strategies into tangible outcomes. In this role, you will serve as the primary analyst, generating actionable insights and conducting data analysis across more than 20 cities. Your contributions will provide our team with the essential strategic intelligence to drive impactful operational decisions.
YOUR RESPONSIBILITIES
- Deliver analytical support to enhance understanding of Glovo's operational model.
- Conduct analyses to uncover insights aimed at improving Courier KPIs.
- Identify and resolve data reliability issues.
- Act as the key data point of contact for the department, providing data, reporting, and promoting a data-driven culture.
- Analyze data from couriers' first deliveries to maximize retention through insightful findings.
- Manage dashboards and create new tools for enhanced visibility of metrics within the department.
- Develop analytical frameworks and models, ensuring clear communication and instruction across the department.
- Dive deep into data to identify reasons behind trends and potential levers for KPI improvements (and take accountability for these metrics).
- Evaluate strategic opportunities through a variety of quantitative analyses and A/B testing.
- Understand local and regional needs by empathizing with the courier experience.

