About the job
The Agency You'll Join:
The New York City Mayor's Office plays a vital role in managing city services across the five boroughs, collaborating with public agencies and departments, and overseeing public properties. This administration is at the forefront of initiatives aimed at enhancing affordability, reducing inequality, improving public safety, ensuring efficient service delivery, and strengthening New York City's economy. We prioritize leadership, transparency, fairness, and efficiency, and actively seek diverse talents from various sectors to join our dedicated team. For current job opportunities, please visit our careers page.
The Team You'll Work With:
The Mayor's Office of Correspondence handles the reading, routing, responding to, and archiving of all communications directed to the Mayor. This unit safeguards the Mayor's official seal and signature, drafts mayoral messages, certificates, citations, and proclamations for events, and assists other mayoral offices and agencies with various writing and editing tasks. The office also archives both digital and hard copy records and routes letters to city agencies for action, necessitating extensive knowledge of the inner workings of City government. Additionally, this unit collects and archives all mayoral gifts.
The Problems You'll Solve:
The Operations Associate acts as a key point of contact for both hard copy correspondence sent to the Mayor and digital tracking of unit workflow, including mayoral gifts. Collaborating with stakeholders citywide, you will read, route, track, and report on constituent correspondence. The Operations Associate will also support the Operations team while gaining in-depth knowledge about the inner workings of City government.
Responsibilities include, but are not limited to:
- Creating digital records and assigning all digital and hard copy correspondence to the appropriate agencies.
- Tracking agency-specific issues for our office, such as heat/hot water complaints and housing assistance requests.
- Reading, routing, and tracking correspondence received through the nyc.gov website.
- Creating digital records of hard copy correspondence for responses from writers.
- Analyzing and reporting on agency correspondence compliance with Citywide customer service standards.
- Assisting with additional administrative duties as needed.
- Demonstrating proficiency in database support and technical troubleshooting.
- Providing support to the Operations team as directed.
About You:
- You have proficiency in the Microsoft Office suite (particularly Word, Excel, and Outlook), as well as other digital operations platforms.
- You are capable of working independently.
- You can adhere to established procedures.
- You possess strong attention to detail.
- You have excellent problem-solving skills.
MAYORAL OFFICE ASSISTANT - 06405