About the job
ABOUT ROCKET MONEY
At Rocket Money, we are dedicated to enhancing the financial well-being of millions. Our mission is to empower our members with a comprehensive understanding of their finances alongside a suite of invaluable services designed to save both time and money, ultimately propelling them forward on their financial journey.
Please note: While we encourage team members to be in the office 1-2 days per week, there is no formal requirement to do so.
ABOUT THE ROLE
- Design, implement, and manage processes that deliver essential services to our users.
- Effectively prioritize multiple tasks and manage daily operations to ensure prompt and efficient resolution of requests.
- Address unique challenges and refine workflows to accommodate new or unforeseen issues.
- Foster a positive user experience by identifying when further information is necessary or troubleshooting process breakdowns.
ABOUT YOU
- You possess a genuine interest in personal finance and a passion for helping others achieve financial success.
- Exceptional communication skills — your writing is impressive, and you enjoy engaging with people!
- Proactive problem-solver — you excel at identifying potential challenges and crafting effective solutions.
- Strong workflow management skills — adept at balancing multiple competing priorities with efficiency.
- A self-starter — eager to jump in and assist wherever needed, with a commitment to continuous learning and improvement.
- Previous customer service experience in a B2C tech environment is a plus!

