About the job
At Magic Eden, we are pioneers in the realm of crypto entertainment, on a mission to redefine the landscape of Web3. Initially emerging as an NFT marketplace, we have evolved to offer dynamic, interactive, and culturally rich experiences that blend trading, gaming, and entertainment. Our ambition is clear: to make cryptocurrency engaging, accessible, and memorable for the upcoming generation of users. Supported by esteemed investors like Electric Capital, Lightspeed Ventures, and Paradigm, our global team consists of passionate and innovative individuals who thrive on challenges. If you are eager to make an impact and contribute to the next chapter of Web3, we invite you to join us.
As we expand our presence in Web3 entertainment, we are seeking an Operations Associate with a deep understanding of sportsbook environments. This vital role offers support to players, addresses issues promptly, and guarantees outstanding service in a 24/7 sports betting landscape. Key responsibilities include managing betting-related queries, assisting players with account challenges, troubleshooting crypto transactions, and identifying trends in wagering activities.
We are looking for a candidate who truly comprehends the mindset of sports bettors — someone who can differentiate between a parlay and a teaser, clarify reasons for bet pushes, and intuitively understand settlement logic. This position primarily covers late APAC and EU hours, including some weekend shifts.

