About the job
About Rentokil PCI
Rentokil PCI is India's premier pest control service provider, established in 2017 through a strategic collaboration between Pest Control India, the leading pest control firm in the country, and Rentokil, the globally recognized pest control brand. With operations spanning over 300 locations across India, Rentokil PCI is committed to setting new benchmarks in customer service.
About the Role:
The Operations Executive (OE) / Senior Operations Executive (Sr. OE) will take ownership of designated service areas within the Branch, overseeing all operational activities related to service delivery. This role entails ensuring qualified technicians are consistently available to execute services for residential, small accounts, and SMEs.
Key Responsibilities:
A. Core Operations
● Guarantee the consistent availability of trained and certified technicians as per Technical Training Guidelines.
● Provide coaching and training to technicians to enhance service quality and customer retention in their assigned areas, adhering to service SOPs and Technical Training Guidelines.
● Ensure that technicians have access to necessary materials, preparation, and service tools in optimal condition as per service SOPs.
● Conduct daily briefings with assigned technicians, emphasizing safety protocols and special instructions from the Sales Team/Service Docket.
● Ensure effective utilization of SCP devices by technicians, resolve SCP issues, and provide refresher training when necessary.
● Maintain up-to-date service documentation in the 'Partner Kit' in compliance with contractual obligations and myRentokil requirements.
● Implement and ensure adherence to service SOPs, SHE golden rules, ATEX, and PINK NOTE for both self and the assigned technicians.
● Conduct a minimum of 15 customer visits weekly, including surprise visits, route rides, and addressing customer complaints and pest audits for residential and small account clients.
● Utilize Approved Preparations List (APL) products and materials in accordance with service SOPs.
● Maintain appropriate storage practices for materials and ensure the proper disposal of waste in line with SOP.
● Establish and adhere to a scheduled maintenance and repair protocol for equipment.
● Manage operational responsibilities in the absence of colleagues or during vacancies, ensuring operational KPIs for the Branch are met.

