About the job
About Upstart
At Upstart, we are driven by a significant mission: to fundamentally lower the cost and complexity of borrowing for all Americans. Every day, we harness creativity, experimentation, and cutting-edge AI to transform access to credit, empowering millions to progress financially with transparency and assurance.
As a premier AI lending marketplace, we collaborate with banks and credit unions to enhance access to affordable credit through technology that is both remarkably intelligent and profoundly human. Our platform performs over a million predictions per borrower using more than 1,800 signals, facilitating smarter and fairer decisions for millions. However, the numbers only hint at the impact we make. Each idea, every voice, and every contribution brings us closer to a world where credit does not obstruct individuals' financial advancement.
We embrace a digital-first approach, allowing the majority of Upstarters the flexibility to excel in their work from any location that inspires them, alongside colleagues from over 80 cities across the US and Canada. Digital-first does not equate to distant; we prioritize in-person connections through team meetups, planning sessions, and creative collaborations. Whether you prefer to work primarily from home or engage in-person at one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you will receive the support necessary to thrive in your preferred work environment.
If you are passionate about addressing meaningful challenges, eager to innovate with intention, and motivated by impactful work, we would love to connect with you.
The Team:
Upstart’s Loss Mitigation team is dedicated to supporting borrowers facing financial difficulties by providing payment plans, deferrals, and settlements—while ensuring compliance with regulations and accountability among partners. As the Operations Manager for Loss Mitigation, you will lead a team of Senior Specialists who handle loan servicing requests and hardship-related inquiries via phone and email. Your leadership will enhance team performance, operational efficiency, and outstanding borrower support.
You will be instrumental in balancing productivity targets, pinpointing workflow enhancements, and guaranteeing a superior customer experience. This position is perfect for a people-oriented leader who excels in coaching teams, streamlining processes, and thriving in dynamic, fast-paced environments.