About the job
Industry
Healthtech / SaaS
Work Arrangement
Remote
Job Type
Full-time
Work Schedule
CST business hours
Locations
- Philippines
- LATAM
- Anywhere remote, with strong English communication skills
About Pearl Talent
Pearl Talent connects elite candidates from around the globe with innovative startups in the US and EU. With a track record of clients raising over $5 billion, supported by industry giants like OpenAI and a16z, we seek driven and talented individuals eager for growth and long-term success.
Discover our mission and values: WATCH HERE
Why Collaborate with Us?
At Pearl, we provide more than just job placements; we offer you the chance to engage with visionary entrepreneurs and work in roles that promote personal and professional advancement.
About the Company
Our client is a rapidly expanding healthcare technology firm dedicated to delivering digital solutions that enhance clinic operations and patient services. The platform is designed to optimize workflows, tackle operational challenges, and ensure compliance, all while prioritizing accuracy and building trust with clients.
Role Overview
The Operations Manager will lead a high-performing customer support team, ensuring adherence to US healthcare standards. This dynamic role combines operational oversight, coaching, and process enhancement to foster exceptional customer experiences. You will drive improvements in team performance and client satisfaction while collaborating with Product, Operations, and IT teams. The ideal candidate excels in fast-paced environments, possesses prior experience in US healthcare, and can effectuate changes independently.
Your Impact:
- Deliver high-quality customer support, maintaining excellent satisfaction rates across US healthcare clients.
- Implement process optimizations and enhance workflows for greater operational efficiency.
- Mentor and develop a team that consistently achieves or surpasses performance objectives.
- Provide insights to improve team dynamics and client interactions.

