About the job
About the Role
We are on the lookout for a dedicated Operations Supervisor to enhance our daily transportation operations at our Oakland, CA facility. Reporting directly to the Location Manager, you will manage front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This position is pivotal in sustaining service quality, fostering team development, and ensuring customer satisfaction while supporting the strategic goals and growth initiatives of the location.
What Makes You Successful in This Role
You are a proactive leader who excels in the dynamic environment of daily operations. You can effectively balance competing priorities while maintaining a focus on safety, service quality, and team morale. As a problem-solver, you take responsibility and pursue solutions rather than excuses. You build trust through consistency, fairness, and a genuine commitment to your team's success. Comfortable in the field, you coach supervisors, troubleshoot route issues, and support operations as needed. You communicate effectively across all levels of the organization, ensuring everyone stays informed and aligned. You believe that operational excellence stems from empowering your team rather than micromanaging them, and you take pride in watching your team members flourish.
Responsibilities
Operational Excellence & Performance Management
Manage day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination.
Monitor and analyze operational KPIs using Zūm's IT infrastructure, implementing corrective actions to exceed performance targets.
Collaborate with the Location Manager to ensure operational readiness, tackle real-time challenges, and maintain organized, safe, and efficient facilities.