About the job
About Clutch:
At Clutch, we are on a transformative journey to redefine the automotive retail experience. As Canada’s leading online used car retailer, we offer our customers the convenience of browsing a vast selection of vehicles from the comfort of their homes. With our hassle-free delivery service and a 10-Day Money-Back Guarantee, we ensure that car buying is straightforward and enjoyable. Recognized as one of Canada’s fastest-growing companies by the Globe & Mail and featured on Deloitte's Technology Fast 50™ and Fast 500™ lists, we are looking for dynamic and motivated individuals to join our expanding team. Founded in 2017 and headquartered in Toronto, Clutch serves customers across Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island, with the support of esteemed investors such as D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. Discover more about us at clutch.ca.
About the Role:
We are seeking a proactive and dedicated Shuttle and Lot Management Supervisor to oversee and enhance our shuttle operations across various locations. This pivotal role is essential for ensuring the seamless movement of vehicles between IRCs, production queues, and wholesale capture points. You will be responsible for executing daily operations, implementing necessary structures, and acting as the on-floor decision-maker to maintain operational efficiency in a fast-paced environment. Success in this position means establishing a dependable and scalable shuttle operation where vehicles are transported safely, efficiently, and punctually, backed by robust processes, clear accountability, and a high-performing team.
What You’ll Be Doing:
- Lead, coach, and manage a team of over 20 shuttlers across multiple locations.
- Oversee daily shuttle operations, ensuring timely vehicle movements aligned with wholesale priorities.
- Serve as the on-floor decision maker, resolving operational challenges in real-time to sustain workflow.
- Track productivity, attendance, and staffing coverage, making adjustments as necessary.
- Develop and refine processes, schedules, and workflows to scale operations effectively.
- Identify and eliminate bottlenecks in vehicle movement to enhance efficiency.
- Reallocate labor and resources across locations to meet throughput and targets.
- Collaborate with cross-functional teams to coordinate vehicle flow and operational priorities.
- Provide hands-on support when necessary to assist the team and maintain operations.

