About the job
Oracle Cloud Service Delivery Manager
Security Clearance Required: SC Clearance Eligibility
Join us as a seasoned Oracle Cloud Service Delivery Manager and lead the charge in delivering exceptional Oracle Fusion / SaaS services. This pivotal role demands an individual with a proven track record in managing high-profile projects while fostering robust client partnerships and delivering tangible business outcomes.
Your expertise will shine in a customer-centric leadership capacity, where you will navigate the intersection of service excellence, commercial accountability, and continuous improvement within Oracle Cloud environments.
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring successful execution of Oracle Fusion / SaaS services.
- Establish and nurture long-lasting customer relationships to drive satisfaction and loyalty.
- Oversee monthly financial forecasting, including team expenditures and project revenue metrics.
- Facilitate service design and transition to ensure scalable, quality Oracle Cloud service models.
- Evaluate service performance against SLAs, proactively identify risks, and implement effective mitigation strategies.
- Champion continuous improvement initiatives, discovering opportunities for added value and optimizing delivery processes.
- Lead, coach, and mentor delivery teams to enhance their capabilities and overall performance.

