About the job
Join the Verifone Team
For over 40 years, Verifone has been a pioneer in the electronic payment technology sector, establishing itself as a leading brand and a top provider of electronic payment systems worldwide.
At Verifone, we foster a diverse and dynamic work environment that prioritizes results, innovation, and employee growth. We take pride in collaborating with top-tier retailers, banks, and partners to create and deliver cutting-edge payment solutions globally. Our commitment to excellence drives us to continuously improve our products and services, ensuring customer satisfaction remains our top priority. Verifone employees are at the forefront of the payments industry, fueled by a passion for innovation and a dedication to the success of our customers and stakeholders.
We are proud of our in-office work culture, recognizing the immense benefits that come from collaboration and teamwork. Currently, we offer a hybrid work schedule, but we regularly reassess our attendance policies to adapt to our evolving work environment.
Role Overview
The Order Management Analyst is essential in ensuring precise and compliant order processing while delivering exceptional customer experiences for Verifone clients. This role collaborates closely with Sales, Sales Operations, Product, Services, Warehouse, and Repair teams to manage orders from the receipt of purchase orders to fulfillment and post-shipment support.
As a detail-oriented and fast-paced position, the Order Management Analyst must possess excellent communication skills, an aptitude for high-volume email and phone interactions, and the capability to juggle multiple priorities while adhering to service-level agreements (SLAs).
Key Responsibilities
- Accurately process a high volume of customer orders, ensuring compliance from purchase order receipt through to shipment, credits, rebills, and DOAs.
- Maintain an organized order queue while consistently meeting defined SLAs and quality benchmarks.
- Act as the primary point of contact for customers and internal teams regarding order status, discrepancies, freight issues, shipping errors, and billing inquiries.
- Address escalations from Sales and other departments with professionalism and efficiency.

