About the job
- The selected candidate will be responsible for managing collections and credit transactions, acting as the primary liaison for all inquiries. A comprehensive understanding of Order to Cash (OTC) processes, including sales order management, billing, and collections is essential.
- Serves as the main point of contact for customer and stakeholder inquiries, ensuring prompt resolution.
Work Experience
Key Requirements:
- In-depth knowledge of OTC operations.
- Proficiency in SAP Finance module.
- Experience in a shared services or customer-facing role.
- Familiarity with standard operating procedures.
- Strong understanding of systems, applications, operating tools, metrics, and advanced Excel.
- Excellent verbal and written communication skills, along with effective presentation abilities.
- Ability to thrive in a dynamic, fast-paced environment.
- Self-motivated with a proactive approach to driving change.
- Ability to collaborate effectively with colleagues at all levels.
Accounts Receivable Responsibilities
- Assist Corporate Order Management, Billing, Material Planning, and Procurement with diverse tasks as necessary.
- Demonstrated experience in order management, logistics, or a comparable role.
- Strong grasp of supply chain processes and inventory management.
- Ability to perform under pressure and meet tight deadlines.
- Adaptability to shifting business priorities and requirements.
- Strong analytical skills for data interpretation and reporting.
- Oversee the customer order process from receipt to fulfillment, ensuring accuracy and completeness of order information.
- Supervise the prompt generation of invoices, ensuring compliance with contracts, tax regulations, and financial standards.
- Ensure precise entry, review, and validation of sales orders including pricing, quantities, terms, and delivery requirements.
- Resolve discrepancies, billing errors, credit issues, and pricing disputes in collaboration with internal teams.
- Work closely with Sales, Finance, Logistics, Customer Service, Credit Management, and IT to address issues and enhance process efficiency.
- Prepare for audits by providing necessary documentation, ensuring data integrity, and maintaining operational transparency.
- Plan and monitor material movement throughout the distribution cycle to determine inventory needs.
- Continuously assess and enhance order management processes for improved efficiency.
- Assist in preparing invoices and billing statements.
- Collaborate with product management to refine processing and ordering procedures for drop-ship programs.
- Analyze operating procedures for opportunities to enhance accuracy, efficiency, and reduce waste.