About the job
The Outbound Appointment Setting Sales Support Representative plays a pivotal role in transforming a substantial influx of warm leads into scheduled chiropractic appointments through proactive and structured outreach. This dynamic position is tailored for a sales-driven, target-focused individual capable of effectively qualifying leads, addressing objections, articulating service benefits, and delivering an energizing customer experience within a fast-paced, KPI-driven atmosphere.
- Actively manage and convert a high volume of warm leads through outbound calls, with a primary focus on securing booked appointments.
- Handle inbound inquiries across various channels, including phone, email, social media, and online platforms, while emphasizing outbound follow-up for maximum conversion.
- Assess leads by identifying their needs, overcoming objections, and guiding them toward booking an appointment.
- Utilize consultative selling techniques to effectively communicate the advantages and value of chiropractic services.
- Regularly meet and surpass KPIs related to call volume, appointment bookings, and conversion rates.
- Maintain organized and persistent follow-up with all active leads.
- Document lead interactions, outcomes, and next steps accurately within the CRM system.
- Monitor performance against key metrics, including contact rates, booking rates, and attendance outcomes.
- Arrange initial consultations and follow-up appointments, ensuring high attendance through confirmations and reminders.
- Collaborate with chiropractors and clinic staff to optimize appointment availability and utilization.
- Provide clear information regarding pricing, packages, and payment options to enhance conversion rates.
- Process payments as necessary.
- Deliver a professional, empathetic, and energetic customer experience throughout the patient journey.
- Assist with additional administrative and operational tasks as needed.
- Fulfill other position-related responsibilities as they arise.

