About the job
The NYC Public Engagement Unit (PEU) is on the lookout for a dedicated and experienced Outreach Manager to join our Special Projects Team (SPT). Candidates must currently hold a permanent position as an Administrative Community Relations Specialist or a comparable title, or be reachable with a competitive exam score of 100+ on the Administrative Community Relations Specialist Exam (#6002).
At PEU, we strive to connect New Yorkers with vital City services through innovative outreach strategies and extensive community partnerships. Our outreach specialists play a pivotal role in linking residents with essential resources, including housing support, health and safety services, and access to benefits. Collaborating closely with elected officials and community organizations, we ensure equitable access to assistance for all New Yorkers.
As the Outreach Manager, you will lead a team of supervisors and outreach specialists, oversee the planning and execution of community outreach initiatives, and drive program effectiveness. Your leadership will be key in enhancing community relations and expanding access to City services.
Key responsibilities include:
- Supervising a team of 3-6 Outreach Leads, each managing their own team of Outreach Specialists.
- Developing and implementing effective outreach strategies to meet program objectives.
- Planning and executing community outreach campaigns, events, and rapid-response initiatives.
- Coordinating with various City agencies, elected officials, and community-based organizations.
- Collaborating with data and technology teams to enhance reporting and program performance.
- Evaluating outreach outcomes and providing regular updates to senior leadership.
- Representing PEU at community meetings, events, and interagency workgroups.
- Supporting logistical planning and collaboration for special projects.

