About the job
Reports to: Club Manager
Status: Part-Time, Non-Supervisor, Non-Exempt
Job Summary
Join the dynamic team at Planet Fitness as a Customer Service Representative! You will be pivotal in driving new member sales and ensuring an exceptional experience for our members, prospective members, and guests by delivering outstanding customer service.
Essential Duties and Responsibilities:
- Welcome potential members with a warm and inviting demeanor, ensuring a memorable customer journey.
- Perform various front desk tasks, including:
- Answering phone calls courteously and assisting with inquiries.
- Conducting information calls and facility tours.
- Assisting with member check-ins, sign-ups, cancellations, amenity usage, and updates to member accounts.
- Address member service inquiries and escalate to Club Manager or Team Lead as necessary.
- Contribute to maintaining the cleanliness and organization of the club.
Essential Behavioral Requirements:
- Customer Service: Exceed customer expectations through effective communication and interaction.
- Listening: Practice active listening to understand customer needs and resolve issues collaboratively.
- Problem Solving: Identify problems, analyze information, and propose solutions while seeking help when needed.
- Diplomacy: Maintain professionalism and tact in all communications.
- Communication: Convey questions and concerns to supervisors promptly.
Minimum Qualifications:
- Integrity and a strong work ethic.
- Excellent customer service skills.
- Basic computer proficiency.
Physical Demands:
- Standing and walking for at least 75% of the shift.
- Engaging in conversation in person or over the phone for at least 75% of the shift.
- Ability to lift up to 50 lbs. occasionally.
Benefits:
- Dollars for Scholars Program.
- Employee Appreciation Program.
- Complimentary Membership for yourself and one family member or friend.
- Access to the Team Member Support Team.
- Health, Dental, and Vision Insurance.
- Critical Illness Insurance.
- Short-Term Disability Insurance.
- Accident Insurance.
- Voluntary Life Insurance.
- Pet Insurance.
- Health Savings Account (HSA).
Advancement Opportunities
Explore your career growth with us on LinkedIn: Planet Fitness - PF Baseline Fitness.
Please note that employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

