About the job
The Medical Assistant embodies the mission, vision, and values of Northwestern Medicine. This role involves adhering to the organization’s Code of Ethics and Corporate Compliance Program while complying with all relevant policies, procedures, guidelines, and regulatory standards.
The Medical Assistant is a vital member of the healthcare team responsible for supporting physicians, nurses, and other licensed medical staff. Key responsibilities include facilitating patient flow, assisting with various patient care activities, and performing administrative tasks. The Medical Assistant ensures efficient patient flow through the clinic, maintains clean and safe patient care areas, promotes patient satisfaction through professional interactions, and safeguards patient confidentiality.
Key Responsibilities:
- Facilitates efficient patient flow:
- Escorts patients to exam rooms, verifies identity using two identifiers, and prepares them for examinations.
- Obtains accurate vital signs according to established standards.
- Documents reasons for visits and updates patient information, including allergies and medications.
- Notifies providers and registered nurses of any significant changes in patient conditions.
- Anticipates and prepares necessary equipment and supplies for patient visits.
- Cleans and prepares exam rooms for subsequent patients.
- Responds to patient needs to expedite visits and manages tasks accordingly.
- Assists practitioners with medical and surgical procedures according to established protocols, including:
- Electrocardiograms (ECGs), venipuncture, immunizations, and specimen collection as directed by the provider.
- Delivers high-quality care by:
- Preparing and stocking exam rooms while adhering to disinfecting and sterilization protocols.
- Participating in environmental safety rounds.
- Maintaining inventory for vaccines and medications.
- Monitoring and maintaining equipment according to clinic guidelines.
- Assisting in supply orders and disposing of expired items responsibly.
- Following office opening and closing procedures.
- Acts as an integral part of the patient care team, enhancing patient satisfaction through professional and friendly interactions:
- Accepts and performs delegated responsibilities positively.
- Offers assistance to team members.
- Participates in staff meetings.
- Communicates effectively with patients and the care team (both in-person and on the phone).