About the job
About the Role:
This in-person hospitality position plays a vital role in shaping the member experience at our Burbank location. Candidates should reside within a convenient commuting distance from Burbank, CA, and enjoy attractive commuter benefits included in our compensation package!
As a Member Experience Associate at Industrious, you will be the heartbeat of our community, dedicated to ensuring every visitor has a remarkable experience. Here’s a glimpse of your potential daily activities:
You set the tone as the first point of contact, preparing the office atmosphere by brewing coffee, laying out breakfast, and replenishing communal supplies.
You take the initiative, managing inventory and placing orders for supplies to keep the location well-stocked.
You create unforgettable events, paying attention to every detail, from unique signage to event planning.
You ensure a seamless onboarding for new members by accurately adding them into various systems.
You’re ready to assist members with any IT or Wi-Fi challenges they may face, demonstrating your problem-solving skills.
You engage in local marketing initiatives, showcasing the value of our flexible workspace solutions to potential members.
You conduct tours of the office while your Member Experience Manager attends to other prospective members.
You’re an ideal candidate for this role if:
You handle all member requests, big or small, with a smile, whether it’s restocking supplies or troubleshooting equipment.
You thrive in a team environment, enjoying the camaraderie of supporting a broader mission.
You excel at turning chaos into order, proactively finding solutions before issues arise.
You are adaptable, recognizing the importance of routine while being prepared for unexpected challenges.
You are willing to engage in hands-on work, understanding that behind-the-scenes efforts are crucial.
You continuously seek improvements and efficiency, thriving in a busy environment.
Requirements:
Must be able to perform repetitive tasks which may include frequent lifting, carrying, pushing, and pulling of objects weighing up to 25 lbs.