About the job
Join Integrity Rehab Group (IRG), a leading therapy management company that collaborates with physician practices nationwide. In partnership with Northwest Orthopaedics, we proudly provide top-notch outpatient orthopedic therapy services to the Spokane, WA community. We are in search of an enthusiastic and dedicated individual to take on the role of Patient Care Coordinator.
What Does a Patient Care Coordinator Do?
- Serve as the primary point of contact for patients, assisting with insurance inquiries, referrals, and scheduling needs.
- Exhibit exceptional customer service skills while effectively multitasking in a dynamic environment. Attention to detail is essential for ensuring our clinics run smoothly and efficiently.
- Foster strong relationships with patients, playing a vital role in their recovery journey, which many consider the most rewarding aspect of this position.
Company Benefits:
- Paid Time Off (PTO), holiday pay, comprehensive medical, dental, and vision insurance, and more.
- 401(k) matching.
- Competitive salary.
Key Qualities of a Patient Care Coordinator:
- A positive attitude and a genuine desire to assist others.
- Capability to work independently as well as collaboratively within a team.
- Outstanding customer service and communication skills.
- Ability to juggle multiple tasks while staying detail-oriented.
- Flexibility and adaptability.
- Proficiency in computer skills.
Primary Responsibilities Include:
- Utilizing our electronic health records system effectively.
- Navigating multiple computer applications and web-based platforms.
- Welcoming patients with a friendly and supportive demeanor.
- Handling incoming calls.
- Scheduling both new and recurring appointments.
- Verifying insurance coverage and securing authorizations.
- Processing patient payments and balancing at the end of the day.
- Entering daily charges into billing software.
- Managing insurance denials and accounts receivable.
- Engaging in training sessions and staff meetings.
- Prior experience in healthcare and billing is strongly preferred.
Please refrain from contacting the clinic directly.

