About the job
Join Our Team at Results Physiotherapy-AST in Mt. Juliet, TN!
Are you eager to be part of a dynamic organization that prioritizes making a difference in people's lives?
What Does a Patient Care Coordinator Do?
- The Patient Care Coordinator is an essential entry-level role focused on ensuring the smooth daily operations of our clinic.
- We are seeking individuals with outstanding customer service skills.
- As a Patient Care Coordinator, you will engage in continuous learning and multitasking across various software applications.
A Typical Day for a Patient Care Coordinator Includes:
- Warmly welcoming each person who enters the clinic.
- Scheduling patient referrals via fax or phone from both patients and physician offices.
- Confirming patients' insurance coverage.
- Processing patient payments.
- Keeping the front office organized and orderly.
- Performing additional tasks as required.
Full-time Benefits Include:
- Annual Paid Charity Day for giving back to a cause of your choice.
- Comprehensive Medical, Dental, Vision, Life, and Disability Insurance.
- Three weeks of Paid Time Off plus paid holidays.
- 401K plan with company matching.
Position Summary:
The Patient Care Coordinator - I (PCC-I) contributes to the clinic’s growth by excelling in practice management and patient intake processes. This role involves collaborating with the Clinic Director (CD) to implement efficient clinic procedures while supporting the mission and values of Upstream Rehabilitation.
Key Responsibilities:
- Core Duties:
- Collecting payments at the time of service.
- Converting referrals into evaluations.
- Scheduling patient visits.
- Delivering exceptional customer service.
- Fostering a welcoming clinic environment.
- Conducting welcome calls to patients and monitoring arrival rates to enhance the customer experience.