About the job
The Role
As a Personal Care Specialist at Green Thumb Industries, you will create impactful one-on-one interactions with patients and customers from the moment they enter our retail space until they complete their purchase. We seek a personable and enthusiastic candidate who embodies the friendly spirit of your favorite barista. Our exceptional Personal Care Specialists are the cornerstone of Green Thumb’s success, adeptly connecting each unique patient or customer with the perfect product and consumption method tailored to their individual needs. You will become a product expert, guiding everyone who enters our dispensary.
Responsibilities
- Engage with and assist patients and customers in a warm, customer-centric retail environment.
- Educate patients and customers on products, methods of consumption, and safety during interactions.
- Employ your knowledge of products and consumption methods to recommend tailored, safe, and effective regimens for each patient or customer. Stay updated on product knowledge.
- Foster a positive, communicative, and customer-focused work atmosphere.
- Assist in verifying the accuracy of order deliveries.
- Support the management team in ensuring smooth retail operations, compliance with regulations, and management of daily activities, maintenance, and patient inquiries.
- Uphold local and state cannabis regulations.
- Maintain adequate stock levels on the sales floor and ensure a well-presented, compliant store environment.
- Manage hard copy files as required.
- Adhere to security measures and safety compliance protocols.
Your duties will include assignments at various workstations during scheduled shifts, including:
- Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru.
- Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts.
- Maintenance: Ensure cleanliness, safety, and presentation standards throughout the dispensary.
- Other duties as assigned.