About the job
ABOUT ORIENT EXPRESS
Since its inception in 1883, Orient Express has elevated the essence of travel through its luxurious trains, exquisite hotels, and opulent sailing yachts. Following the grand opening of its first hotel, Orient Express La Minerva, in Rome, the brand is set to introduce Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The journey continues with the recent launch of the La Dolce Vita Orient Express train, with the Orient Express Corinthian sailing yacht debuting in 2026, along with the much-anticipated return of L’Orient Express train to the rails. As part of the esteemed Accor Group’s collection of luxury brands since 2022, Orient Express is committed to delivering unparalleled experiences rooted in a century of hospitality excellence. A strategic partnership with LVMH in 2024 aims to further accelerate the growth of this iconic brand.
Job Purpose
As a Personal Travel Consultant, you will play a pivotal role in the Orient Express Team, dedicated to curating unforgettable experiences for our guests. Your responsibilities will include responding to emails and inbound calls, providing expert recommendations, and facilitating reservations for cabins and suites across our diverse range of products, including our Sailing Yachts, the La Dolce Vita train, our prestigious hotels, and the upcoming New Orient Express train.
Main Duties
- Exhibit comprehensive knowledge of the Orient Express brand, acting as a trusted ambassador to inspire confidence and excitement among potential clients while fostering loyalty.
- Proactively engage and follow up on leads, regardless of their sales potential, via phone, email, and other communication channels to achieve and surpass sales targets, with opportunities for sales incentives.
- Effectively close sales by leveraging in-depth knowledge of luxury services, encompassing train, yacht, and hotel reservations, while ensuring a seamless and personalized booking experience and maximizing revenue through upselling and cross-selling.
- Serve an Ultra High-Net-Worth (UHNW) clientele, upholding the utmost standards of discretion, professionalism, and service excellence.
- Anticipate and surpass guest expectations, demonstrating keen intuition and a commitment to delivering bespoke proposals and solutions that enhance the client experience.
Other Responsibilities
- Adhere to GDPR and PCI principles consistently.
- Maintain a curious and enthusiastic approach to learning, staying updated on global trends in the luxury travel industry.
- Embrace the Heartist® culture and values, contributing to the success and growth of the Luxury Reservation Centre in Barcelona.
- Comply with ACCOR’s Sustainability Policies and Corporate Ethics, alongside other internal policies.

