About the job
M9 Solutions is committed to delivering exceptional IT services and solutions to the Federal Government. We mobilize the right talent, skills, clearance levels, and cutting-edge technologies to help organizations achieve enhanced performance and sustainable transformation. With a proven track record of providing quality IT services to over 30 Federal Agencies and numerous commercial clients across the country, M9 Solutions excels in areas such as digital transformation, software development, cloud migration, cybersecurity, data analytics, and comprehensive IT talent solutions.
We are currently looking for a Platform Implementation Analyst to join our team remotely, supporting a government contract for a client based in Washington, DC. An active TS/SCI clearance is a prerequisite for this role.
Key Responsibilities
- Provide desk-side and small group training for analysts and operators on client-specific data and analytical tools.
- Conduct structured training sessions, both in-person and virtually, using scenario-based exercises to enhance learning.
- Collaborate with end users to observe and document real-world workflows, transforming insights into effective platform usage patterns, dashboards, and applications.
- Establish proactive relationships with users, identifying gaps in current use cases and proposing innovative methods to utilize the platform for operations and intelligence.
- Create initial dashboards, searches, and analytical products while coaching users on how to formulate their own queries, objects, and workflows within the platform.
- Deliver virtual or onsite support during implementation, triaging user requests during rollouts, and working with engineering teams to address configuration and platform issues.
- Collect and communicate detailed user feedback, challenges, and suggestions for enhancements to product and engineering teams.
- Provide regular updates to stakeholders regarding user adoption rates, developing use cases, and opportunities to expand the platform's impact.

