About the job
About Thrill Labs
Thrill Labs is at the forefront of innovation with Thrill.com, a groundbreaking platform in the crypto gaming industry. Our mission is to craft enchanting and immersive gaming experiences that appeal to audiences worldwide. We aspire to create a platform that engages millions, fostering innovative gameplay and a vibrant community. With a world-class team at our helm, we are dedicated to redefining the landscape of gaming.
Your Role
If you are enthusiastic about delivering unparalleled customer experiences and making a significant impact, we invite you to consider the role of Player Operations Specialist on our Customer Support and Payments team at Thrill.com. As an integral part of our team during this pivotal launch phase, you will play a key role in designing exceptional user journeys, implementing innovative support strategies, and establishing best-in-class customer care practices as our platform rapidly expands.
Collaborating closely with our leadership, you will help build and nurture a global support team. Your vision and determination will enable us to tackle challenges swiftly, delight our users, and shape the future of support in crypto gaming.
Key Responsibilities
- Strategic Contributions:
- Enhance and evolve Thrill’s customer support operations.
- Shape the strategic direction for our customer support and payments functions as we grow internationally.
- Spot emerging trends and propose innovative solutions.
- Operational Oversight:
- Manage daily customer support activities to ensure prompt and effective resolution of user inquiries and issues.
- Refine support processes and strategies to boost customer satisfaction and operational efficiency.
- Develop customer-facing FAQs to empower users to find solutions independently.
- Establish protocols for handling sensitive cases, including compliance-related matters.
- Fraud Prevention & Risk Management:
- Analyze transaction data to proactively identify and mitigate risks.

