About the job
Job Description
IF YOU CAN'T, WE CAN!
Are you driven by a passion for success and professional advancement? Do you seek an employer that champions diversity, high-quality service, and community involvement? If so, WE are eager to meet you!
We are in search of a talented Plumbing Service Manager.
The ideal candidate will possess expertise in the following areas:
- Leading and managing team members, including technicians and sales consultants, to achieve sales goals and fulfill team objectives.
- Demonstrating the ability and eagerness to understand industry standards and practices, including product knowledge and company services.
- Delivering exceptional customer service by nurturing customer relationships and ensuring repeat business; coaching your team on effective upselling and swiftly addressing customer concerns.
- Assisting with administrative responsibilities as needed.
- Gaining a solid understanding of industry regulations and ensuring the service department's compliance.
- Resolving escalated customer issues by fostering excellent relationships with clients.
- Monitoring department challenges and client complaints to identify patterns and implement solutions.
- Conducting regular audits of work and customer service to guarantee that standards are met and that repairs are conducted effectively and thoroughly.
- Supervising team members during inspections, report preparation, and repairs; personally executing these tasks when necessary to uphold quality.
- Successfully managing Profit & Loss statements.
- Must pass a drug screening and criminal background check.
Michael & Son offers a competitive benefits package, including:
- Health Insurance
- Dental Insurance
- Short-Term Disability/Long-Term Disability
- Vision Insurance
- Supplemental Life Insurance
- Legal Shield
- Flexible Spending Account
- 401(k) Plan
Michael & Son Services, Inc. is a leading provider of Electrical, Plumbing, HVAC, and Restoration services. Founded in 1976 and family-owned, our multi-state operation is headquartered in Alexandria, Virginia, with locations up and down the East Coast. We greatly value our employees, as their commitment and skills are what propel Michael & Son to the forefront of the service industry!
Our company is dedicated to creating an excellent work environment and is passionate about achieving success. We prioritize the well-being and dedication of our employees, who provide superior service to our customers.

