About the job
Join the DeepL Team
DeepL is a pioneering AI product and research organization dedicated to developing secure, intelligent solutions for intricate business challenges. With a trusted Language AI platform, DeepL has earned the confidence of over 200,000 businesses and millions of individuals in 228 global markets, providing human-like translations, enhanced writing, and real-time voice translation. As we innovate and expand our offerings, including the launch of DeepL Agent—a groundbreaking autonomous AI assistant—we invite passionate individuals to help shape the future of AI.
Our mission is to lead the world in reliable, intelligent AI technologies that enhance communication, foster connections, and leave a meaningful impact. If you are eager to contribute to this transformative journey and advance your career in an inspiring, fast-paced environment, DeepL is the place for you.
What Makes Us Unique
At DeepL, we combine cutting-edge AI technology with meaningful work and a culture where individuals thrive. We are a community of innovators, researchers, and creators, united by our purpose to unlock human potential by simplifying, enhancing, and connecting the work we do.
When we share experiences of working at DeepL, the feedback is overwhelmingly positive. This may reflect our technology's impact on daily communication and collaboration or the trust, curiosity, and care that shape our culture.
Being part of DeepL means joining a team that prioritizes innovation, growth, and well-being. Learn more about life at DeepL on LinkedIn, Instagram, and our Blog.
Your Role and Responsibilities
Deliver prompt and precise support responses to our Premium Enterprise Customers through our support system.
Uphold exceptional service standards, understand unique customer requirements, troubleshoot issues, escalate as needed, and identify product bugs.
Provide outstanding service while achieving global and personal KPIs.

