About the job
Join the Revolution at Harvey
At Harvey, we are not just evolving the landscape of legal and professional services; we are redefining it from the ground up. By fusing cutting-edge agentic AI, a robust enterprise platform, and unparalleled domain expertise, we are transforming how essential knowledge work is conducted for generations to come.
This is a unique opportunity to contribute to a company poised for generational impact at a pivotal moment in its journey. With over 1000 clients across more than 58 countries, a strong product-market fit, and backing from world-class investors, we are experiencing rapid growth and actively carving a new niche in the industry. The nature of our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.
Our team is composed of highly skilled, driven individuals who are deeply aligned with our mission. We operate with speed and intensity, taking full ownership of the challenges we confront—from initial concepts to long-term solutions. We maintain close relationships with our clients—working collaboratively across all levels to address real issues with urgency and care. If you excel in dynamic, fast-paced environments, strive for excellence, and are eager to help shape the future of work alongside like-minded colleagues, we invite you to grow with us.
At Harvey, we are crafting the future of professional services today—and we are just getting started.
Position Overview
As we expand our premium customer offerings, we are looking for a Premium Support Specialist to join our Customer Success team. This role acts as a high-touch, technically adept support and escalation resource for our most significant and strategic clients in the Majors segment.
The Premium Support Specialist enhances Harvey's post-sale impact by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical support, proactive incident management, and transparent customer communications. This position is ideal for individuals who thrive in high-pressure settings, enjoy tackling complex problems, and take pride in delivering an outstanding customer experience.

