Qualifications
Proficient understanding of Google Cloud Platform (GCP) and related technologies.Experience with Cloud Contact Center and Customer Experience (CX) strategies.Strong communication and interpersonal skills for effective collaboration.Ability to mentor and guide team members in technical concepts.Familiarity with infrastructure, security, and networking components of GCP.Problem-solving mindset with an emphasis on innovative solutions.Relevant certifications in Google Cloud or related fields are a plus.
About the job
At TTEC Digital, we empower businesses to cultivate a workplace where employees feel appreciated and supported, fostering an exceptional customer experience that prioritizes employee engagement. Our mission is to create an environment where every team member can excel.
As a premier Google Partner, the TTEC Digital Google Partner Practice specializes in the deployment of Google Cloud Contact Center Artificial Intelligence (CCAI) solutions. We offer comprehensive services including training, testing, securing, deploying, and integrating CCAI and the Vertex AI suite to deliver innovative, data-driven enterprise solutions that enhance both employee and customer experiences (CX).
We are on the lookout for a talented Google Presales Solutions Architect to join our dynamic team as a cloud-native expert. This position represents a strategic growth of our capabilities, designed to seamlessly integrate with our existing Contact Center specialists. This role is fully remote within the United States.
We seek a genuine Google technologist—an individual with deep expertise in the Google Cloud Platform (GCP) ecosystem—who will serve as a collaborative partner to our architecture team. In this role, you will have the unique opportunity to share your knowledge, assisting our current architects in enhancing their proficiency with Google infrastructure (Compute, Security, Networking), while leveraging their mentorship to broaden your own skills in Cloud Contact Center and Customer Experience (CX) strategy.
You will report directly to the Director of Solution Architecture and play a crucial role in shaping our technical strategy, managed services offerings, and demo environments.