About the job
Join our innovative team as a Principal Genesys Cloud Professional Services Consultant and spearhead the implementation of cutting-edge, enterprise-level contact center solutions. In this pivotal role, you will guide the design and execution of sophisticated, multi-channel customer experience platforms, utilizing your extensive knowledge of Genesys Cloud and contemporary contact center technologies.
The perfect candidate will exhibit exceptional technical leadership, hands-on experience in delivery, and the capability to convert intricate business requirements into scalable, high-caliber solutions.
Key Responsibilities:
- Act as the main technical liaison for clients and internal stakeholders, offering expert consultancy on Genesys Cloud solutions.
- Lead the design and delivery of comprehensive technical solutions, which includes conducting workshops, gathering requirements, and creating technical design documentation with necessary approvals.
- Evaluate complex business and technical issues to outline scalable and effective solution architectures.
- Oversee and enhance the technical architecture of Genesys solutions, incorporating new technologies and best practices as needed.
- Configure and optimize Genesys Cloud environments to adapt to evolving business and operational demands.
- Direct the planning and implementation of contact center deployments, migrations, and system upgrades.
- Serve as the primary escalation and coordination point for Genesys-related issues, working collaboratively with internal teams and external partners.
- Facilitate production readiness activities to ensure a seamless transition of contact center solutions into operational environments.

