About the job
At SmarterDx, a proud member of the Smarter Technologies family, we are at the forefront of clinical AI innovation, revolutionizing the way hospitals translate care into payment. Established by a team of dedicated physicians in 2020, our platform synergizes clinical context with revenue intelligence, enabling health systems to recover millions in unclaimed revenue, enhance quality scores, and effectively challenge every denial. Join us as we strive to optimize the healthcare landscape for all stakeholders. Discover more about us at smarterdx.com/careers.
Role Overview
We are seeking a driven and seasoned Principal Reporting Analyst to join our Operational Excellence team. In this pivotal role, you will collaborate closely with Customer Success leadership to create comprehensive operational analytics and deliver the actionable data insights that inform strategic, data-driven decision-making.
Your key responsibilities will include gathering, synthesizing, and presenting high-impact data related to our internal processes and operations, empowering the Customer Success team to proactively tackle challenges and scale effectively. You will play a crucial role in shaping operational strategy, establishing analytical best practices, and ensuring we meet our ambitious short- and long-term objectives.
Key Responsibilities
- Design, develop, and maintain sophisticated reports, dashboards, and performance metrics using business intelligence tools to monitor, forecast, and manage the effectiveness and strategic outcomes of all Customer Success initiatives.
- Lead collaborative efforts with Data Engineering, Data Analytics, and Product teams to set data integrity standards, simplify complex reporting processes, and drive the automation of data extraction and transformation across essential Customer Success data domains.
- Effectively communicate findings and recommendations to Customer Success leadership and cross-functional teams in a clear, concise, and actionable manner.
- Focus on analyzing data related to the impact of SmarterDx's suite of AI solutions on hospital performance and revenue generation.

