About the job
Electrum is a pioneering payment software technology firm.
Founded in 2012, we have been at the forefront of providing trusted, enterprise-grade, cloud-native software that optimizes financial transaction processing. Our extensive experience has positioned us as a valued partner in high-volume, low-value payment schemes, empowering clients to deliver essential services to millions of South Africans daily.
At Electrum, we are committed to making an impact – crafting solutions that are significant, acting with urgency, and embracing continuous learning as we evolve. We believe in collaborative creation – working closely with our clients and teams to develop meaningful and enduring solutions. We prioritize ensuring safety – fostering open communication, intelligent risk-taking, and trust to allow creativity and alignment to flourish. Moreover, we support strong empowered teams – recruiting exceptional talent, collaborating diligently, and maintaining high standards while leading with empathy and kindness.
Joining the Electrum team allows you to:
- Engage in the full development process — from the inception of an idea to the launch of the final product.
- Enhance your skills through top-tier training and practical experience every single day.
- Receive mentorship and support from industry experts who are dedicated to your growth.
- Thrive in a fast-paced, innovative environment where collaboration and creativity are encouraged.
- Address real customer challenges and witness the tangible effects of your contributions.
- Discover numerous opportunities for career advancement and skill enhancement.
- Acquire valuable experience within a leading FinTech setting, contributing to high-impact projects.
Position Overview
The Problem Analyst at Electrum serves as the key driver of FinTech stability, emphasizing proactive systemic prevention over reactive incident management. This pivotal role enhances stability and cost-effectiveness by addressing recurrent issues and liberating engineering resources. The position offers substantial career progression, autonomy, and a profound impact on users, allowing the candidate to influence the platform's vision through data-driven insights, in alignment with Electrum's ethos of impact, independence, and learning, and in collaboration with Support, Engineering, and Change Enablement teams.
Responsibilities
As our lead

