About the job
About Us:
At Parafin, we are dedicated to empowering small businesses.
Recognizing that small enterprises form the backbone of our economy, we strive to provide them with the financial resources they need, which traditional banks often overlook. Our innovative technology simplifies access to essential financial tools through the platforms these businesses already use.
We collaborate with industry leaders like DoorDash, Amazon, Worldpay, and Mindbody to deliver rapid and adaptable funding, spend management, and savings solutions to small business users via seamless integration. Parafin handles the intricate aspects of capital markets, including underwriting, servicing, compliance, and customer support for our partners.
Our team is composed of passionate innovators from leading companies such as Stripe, Square, Plaid, Coinbase, and Robinhood, united by a shared goal to build solutions that foster small business success. With over $194M in equity and $340M in debt facilities, Parafin is a Series C company backed by esteemed venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital.
Join us in shaping a future where every small business has access to the financial tools they need.
About the Position
We are seeking a dynamic Product Operations Specialist to enhance our operations and expand our capital products.
In this pivotal role, you will be an integral operator of our product suite, ensuring a positive experience for the small businesses we serve. Your responsibilities will include optimizing and creating top-tier processes for payments and fraud management. You will dive deep into Parafin’s Capital products, troubleshooting issues, conducting data analysis, and developing essential documentation.
If you are an adaptable team player who thrives in a fast-paced startup environment and is passionate about helping small businesses grow, we invite you to join our team!
What You’ll Be Doing:
Develop operational solutions to assess complex business risks in a fast-paced environment.
Automate and streamline operational processes, overseeing efforts to create in-house solutions or collaborate with external vendors.
Conduct reviews to evaluate risk factors for high-priority merchants.
Troubleshoot and resolve payment issues with our merchants, ensuring swift solutions.

