About the job
About Adyen
Adyen is a leading financial technology platform, providing an integrated solution for payments, data, and financial products to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by offering a robust platform designed for ambitious growth.
We foster an environment that promotes success through supportive culture and opportunities for personal and professional development. Our motivated teams tackle complex technical challenges and collaboratively deliver innovative and ethical solutions that accelerate our clients' growth.
Role Overview: Product Support Engineer
As a Product Support Engineer, you will play a critical role in assisting our merchants with technical troubleshooting. You will be part of a global support team that operates on a follow-the-sun model, ensuring our customers have continuous support. Your efforts will directly influence our merchants' ability to process payments and expand their businesses. You will collaborate with both technical and commercial teams while enhancing your understanding of payment systems to provide valuable insights to our clients and internal stakeholders.
Key Responsibilities
- Serve as a primary resource for knowledge about the Adyen platform, APIs, web technologies, and best practices in industry-standard integrations.
- Manage merchant support cases from initiation to resolution.
- Act as an internal advocate for products, monitor product workflows, and relay merchant feedback to product and engineering teams.
- Work collaboratively with team members and cross-functional teams to enhance problem-solving and growth.
- Provide expert guidance, address complex inquiries, and ensure proper documentation of knowledge.
- Participate in projects that align with the strategic direction of the Support organization.
Your Profile
- Strong technical acumen with hands-on experience in troubleshooting APIs. Familiarity with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP is advantageous. Understanding of platforms like Magento, SFCC, and Adobe Commerce is a plus.
- Direct experience in a customer support role working with merchants.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.

