About the job
Join Electrum as a Product Support Engineer
At Electrum, we are not just a payment software technology company; we are innovators driving the future of financial transaction processing in South Africa.
Since our inception in 2012, we have been delivering reliable, enterprise-level, cloud-native software solutions that enhance the efficiency of financial transactions. Our specialized knowledge has made us a trusted partner in high-volume, low-value payment systems, facilitating services for millions of South Africans every day.
We are committed to making an impact by designing solutions that truly matter, embracing urgency, and fostering continuous learning as we expand our reach. Collaboration is at the heart of our operations, and we work hand-in-hand with our clients and teams to create meaningful and sustainable solutions. Safety and trust are paramount; we promote open dialogue, encourage smart risk-taking, and nurture an environment where creativity flourishes. Additionally, we focus on building empowered teams by hiring exceptional talent and fostering a culture of collaboration, high standards, empathy, and kindness.
As part of the Electrum team, you will:
- Engage in the entire product lifecycle — from initial concept to the successful launch of the product.
- Enhance your skills through top-tier training and practical experience every day.
- Receive mentorship from industry experts who are dedicated to your professional growth.
- Thrive in a dynamic and innovative workplace that encourages collaboration and creativity.
- Address real-world customer challenges and see the tangible impact of your contributions.
- Take advantage of numerous opportunities to advance your career and broaden your expertise.
- Gain valuable experience in a leading FinTech environment, working on impactful projects.
Your Role
As a Product Support Engineer, your role will be pivotal in ensuring the seamless operation and optimal performance of our payment processing products and services. You will tackle technical issues head-on, providing solutions that enhance user experience and maintain the integrity of financial services. This position is more than a support role; it is an opportunity to become integral to a team that is reshaping the payment landscape in South Africa.

