About the job
About Zscaler
Zscaler stands as a trailblazer and global authority in zero trust security. Major enterprises, vital infrastructure entities, and governmental bodies trust Zscaler to safeguard users, branches, applications, data, and devices while fast-tracking digital transformation efforts. With a robust presence across over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, paired with cutting-edge AI, tackles billions of cyber threats and policy infringements daily, unlocking productivity enhancements for contemporary businesses by minimizing costs and complexities.
At Zscaler, your impact in the role is valued more than the title, and trust is earned through tangible results. We champion transparency and encourage constructive, honest discussions—our focus is on rapidly reaching the best ideas. We cultivate high-performing teams that make significant impacts swiftly and with excellence. Our culture is centered on customer obsession, collaboration, ownership, and accountability.
We endorse an “AI Forward, People First” philosophy designed to accelerate innovation, empowering our workforce to realize their potential. If you are motivated by purpose, excel at tackling intricate challenges, and aspire to effect positive change on a global scale, we welcome you to Zscaler to help shape the landscape of cybersecurity.
Role
We are seeking a Product Support Engineer III located in Bangalore, who will report to the Sr. Manager of Product Support within the GCS department. You will become the primary consultant for enterprise customers and contribute significantly to the product roadmap at the forefront of the world's cloud security leader. Join a team of innovation advocates sharing a common vision for the endless possibilities of cloud security and business enablement.
What you’ll do (Role Expectations)
Deliver second-line support to troubleshoot intricate security/network issues and collaborate with customers on testing and solutions alongside Engineering.
Evaluate customer use cases to provide vital feedback on product and code modifications throughout the product lifecycle.
Maintain precise records in the technical support database to document incidents effectively.

