About the job
About Boomi: Innovating Connections
At Boomi, we are on a mission to enhance the world by seamlessly connecting everyone with everything, everywhere. Our award-winning intelligent integration and automation platform empowers organizations to drive the future of business. Join us and collaborate with extraordinary people and cutting-edge technology. We seek trailblazers with an entrepreneurial spirit who excel at problem-solving, making a tangible impact, and contributing to something transformative. If this resonates with you, visit boomi.com or explore our Boomi Careers page for more information.
Job Overview:
As a Product Support Engineer at Boomi, you will embody an enthusiastic troubleshooting mindset and a strong desire to assist customers in a dynamic, collaborative setting. Your ability to quickly grasp customer challenges, identify root causes, and devise innovative solutions to technical issues will be key. As a skilled communicator, you will effectively convey your insights and recommendations to a diverse audience, including both technical and non-technical individuals. Your commitment to excellence will shine through in your interactions with customers, colleagues, and the company.
As a pivotal member of the Boomi Global Product Support team, you will empower our customers to leverage the Boomi platform to achieve their business objectives. Our global team is dedicated to providing around-the-clock support to ensure our customers' success with the Boomi platform.
Key Responsibilities:
- Deliver exceptional engagement during customers' initial interactions with our Global Customer Support team.
- Communicate with customers via virtual meetings, chat, and email to manage expectations, set priorities, and resolve product-related technical issues, including configuration and networking.
- Acknowledge customer concerns, empathize with their situations, analyze the information provided, and ask clarifying questions to enhance your initial assessment.
- Leverage your technical expertise to deliver timely and accurate solutions, recognizing when deeper investigation or collaboration is required.

