About the job
About Us:
At Seesaw, we are trusted by 25 million educators, students, and families around the globe. We stand out as the only primary learning experience company, providing a unique platform featuring an array of award-winning tools, resources, and supplemental content designed to empower teachers in delivering joyful and inclusive instruction. Our interactive lessons, digital portfolios, and two-way communication features ensure that teachers, administrators, and families stay connected and engaged in the learning process, celebrating student success every step of the way.
Our Mission:
Seesaw’s mission is to ensure that every primary student enjoys connected learning experiences that establish the groundwork for lifelong success.
Your Team:
This part-time contractor role is an integral part of Seesaw’s Professional Learning team, comprised entirely of passionate educators dedicated to supporting the learning journeys of students and the success of teachers.
Your Role:
We are seeking an exceptional educator who is prepared to leverage their expertise to deliver engaging, impactful product training and professional development for our customers in both English and Arabic. You will conduct professional development sessions for groups of teachers and occasionally administrators, either virtually or onsite, ensuring success with Seesaw products.
This customer-facing role will position you as the expert on Seesaw and Little Thinking Minds (LTM) solutions, assisting teachers and administrators in the successful implementation of our products.
Your Responsibilities:
- Provide virtual or onsite professional development and training to enhance the effective utilization of Seesaw and/or LTM.
- Regularly check your calendar, Slack, and email for updates from the team and scheduled sessions.
- Communicate via email and phone to assist customers in scheduling professional development sessions.
- Maintain thorough pre and post-session documentation and notes, including sending follow-up resources to customers via email.
- Stay updated on the latest features in Seesaw and the support resources available for customers.
- Promptly address and raise any customer issues that arise, ensuring swift resolution and communication.