About the job
Join our dynamic team at Mercure Roma Corso Trieste as a dedicated and enthusiastic Reception Agent. As the first point of contact for our guests and visitors, you will play a crucial role in creating a warm and memorable experience from the moment they arrive. We are looking for an organized, detail-oriented individual who is genuinely passionate about providing exceptional customer service in a vibrant business environment.
- Greet all guests and visitors with friendliness and professionalism, ensuring they feel valued and welcomed.
- Efficiently manage check-in and check-out procedures while maintaining accurate records and attention to detail.
- Respond promptly to guest inquiries and requests, offering personalized solutions and assistance.
- Handle payments with accuracy and transparency.
- Proactively customize guest experiences and identify opportunities to enhance their stay.
- Promote the services and amenities of Mercure Roma Corso Trieste, demonstrating knowledge and enthusiasm about what we offer.
- Manage multiple tasks simultaneously while remaining calm and efficient in a collaborative work environment.
- Utilize reception software and systems to schedule appointments, manage bookings, and maintain guest information.
- Address guest concerns with empathy and resolve conflicts professionally and decisively.
- Communicate effectively with team members across all departments to ensure a seamless guest experience.
- Maintain a clean, organized, and professional reception area at all times.