About the job
At Vanta, we are dedicated to empowering businesses to earn and demonstrate trust. Our philosophy is that security should be both continuously monitored and verified, enabling companies to adopt improved security practices effortlessly. Our team at Vanta is not only talented but also incredibly supportive, with many employees thriving even without prior security experience.
As the Program Manager for Professional Services at Vanta, you will oversee the management and monitoring of key performance indicators (KPIs) related to the onboarding and implementation processes for our largest clients. You will play a crucial role in establishing and enhancing the workflows and processes within one of Vanta’s newest teams in the Corporate Technology Services (CTS) organization.
Vanta’s Post-Sales Subject Matter Experts (SMEs) are part of the Corporate Engineering, Trust, and Security (CTS) organization, serving as a customer-facing function that assists sophisticated Commercial and Enterprise clients in the successful implementation of Vanta according to their control frameworks and audit requirements. This includes transitioning existing Governance, Risk Management, and Compliance (GRC) programs into Vanta, as well as providing valuable feedback on customer needs to inform product enhancements. This role also supports expansion and renewal discussions by addressing security and compliance inquiries and resolving complex implementation challenges.
The ideal candidate for the Professional Services Program Manager position is a GRC expert with experience in program development and a passion for positively impacting both internal and external stakeholders. You should be exceptionally organized, adept at managing scale, and able to achieve significant results with limited resources. If you are eager to forge new paths in a dynamic work environment, this position is perfect for you!
Key Responsibilities:
Oversee the monitoring of post-sales SME delivery programs for commercial and enterprise accounts, tracking milestones, dependencies, risks, and stakeholder communications throughout onboarding, implementation, and beyond.
Facilitate cross-functional coordination: Collaborate with Customer Success Managers (CSMs), GRC SMEs, and Product teams to remove obstacles to customer success and ensure seamless execution and transitions post-implementation.
Standardize and scale playbooks: Partner with SMEs and CSMs to create repeatable processes for framework mapping, evidence expectations, and common customer scenarios, which will enhance time-to-value and consistency for our clients. Optimize and automate internal processes related to program success tracking.
Continuously evaluate delivery against KPIs: Assess existing metrics and develop new performance indicators over time to enhance and mature service offerings for Vanta’s clients.
Engage with customers to understand their needs and provide insights that influence product development and improvements.

