About the job
The Program Specialist I plays a pivotal role in fostering and nurturing relationships with Hiring Managers while overseeing the comprehensive requisition lifecycle process. This includes requisition intake, candidate shortlisting, sourcing management, onboarding, worker assignment management, time and expense tracking, offboarding, and performance reporting. As a talent advisor, the Program Specialist I ensures our clients successfully acquire high-quality talent promptly.
Key Responsibilities:
• Partner with client managers throughout the contract labor acquisition process, including requisition intake, sourcing, candidate shortlisting, and interviews.
• Exhibit recruitment proficiency by formulating insightful questions tailored to the position before conducting intake sessions with hiring managers, gathering detailed job descriptions for distribution to suppliers.
• Accurately document intake conversations in relevant databases (VMS, AGS360).
• Leverage reports to manage open requisitions, providing status updates to managers and monitoring supplier sourcing strategies for timely responses.
• Collaborate with hiring managers to establish expectations, timelines, feedback mechanisms, and roles for all parties involved in the requisition fulfillment process.
• Coach and oversee the performance of staffing suppliers engaged in the recruitment process.
• Record all client and supplier-reported issues, tracking resolutions to ensure exceptional customer satisfaction within the CRM system.
• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entries, and vendor compliance metrics.
• Maintain and update monthly activity and performance reports.
• Engage consistently with clients, staffing vendors, contract personnel, and other stakeholders through in-person meetings, emails, and phone communication.
• Assist with worker assignment management, including cost center changes and contract extensions, to enhance data integrity.
• Liaise with managers, vendors, and security teams to ensure all requisite paperwork is completed prior to and upon conclusion of assignments.
• Ensure accurate closure of work orders in the system, documenting appropriate reasons for assignment completion and notifying relevant departments (e.g., security).
• Facilitate the collection of company assets from vendors (laptops, badges, etc.).
• Assist in monitoring time and expense entries, ensuring timely approval from hiring managers.
• Maintain constant communication with vendors to ensure new hire paperwork is processed swiftly, preventing onboarding delays.
• Log all client and vendor inquiries into Salesforce.com.