About the job
About Agoda
Agoda is dedicated to connecting the world through travel. Founded in 2005 by two passionate friends and entrepreneurs, we aim to simplify the way everyone explores the globe.
Today, as part of Booking Holdings [NASDAQ: BKNG], we boast a vibrant team of over 7,000 individuals from 90 countries, collaborating in offices worldwide to deliver exceptional travel deals across our extensive portfolio of hotels, flights, and experiences.
At Agoda, no two days are alike. Data and technology are central to our culture, driving our curiosity and innovation. If you're ready to embark on a rewarding journey and contribute to shaping travel for all, we invite you to join us.
We firmly believe that our people are our most valuable asset. We strive for excellence while having fun, selecting individuals who are committed to making a difference.
Get to Know Our Team:
The Customer Experience Group (CEG) at Agoda is dedicated to ensuring customer and partner satisfaction. We accomplish this with the support of our Global Service Vertical team, which underpins the operations of the Customer Experience Group. Comprising project managers, process owners, analysts, and talent management professionals, we tirelessly work together to enhance the quality and efficiency of our support processes. Collaboration with the Global Service Vertical team offers a fantastic opportunity to engage with various stakeholders and develop initiatives alongside our sister companies and external partners around the globe. Our data-driven environment encourages rapid experimentation and continuous learning, all while maintaining a strong focus on serving our customers and partners within a dynamic entrepreneurial culture that enhances both individual and organizational performance.
Operational Excellence, Partnerships, and Automation (OEPA) is a key component of CEG’s Global Service Vertical.
The Opportunity:
This role involves managing global operational excellence projects within the Customer Experience Group (CEG) with a focus on (i) automating customer service and support, (ii) optimizing processes, and (iii) enhancing the performance of operations teams. This position provides an excellent transition opportunity for individuals moving from software engineering or technical fields into business roles, and vice versa.

