About the job
About ABC Legal Services:
ABC Legal Services stands as the premier national leader in service of process, boasting a dedicated team of over 1,000 talented professionals. Our offices span major cities including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington DC, with our headquarters proudly located in Seattle. With a legacy of over 30 years, we continuously innovate our technology and business processes, ensuring we remain at the forefront of our industry. Our mission is to expand our technological advantage, assimilate less efficient competitors, and penetrate new market segments through a cohesive inbound marketing and sales strategy.
Job Overview:
As a Quality Assurance Specialist, your primary responsibility will be to guarantee that ABC Legal Services collaborates with the most effective process servers. Your role will involve coaching, training, and providing constructive feedback aimed at maximizing the success of our process servers. This is a remote position, specifically for candidates located in Kentucky.
Key Responsibilities:
- Support, train, and educate underperforming process servers based on key performance metrics.
- Create a positive and engaging experience for all process servers in need of improvement:
- Provide direct communication, coaching, and meaningful feedback to process servers.
- Address all inquiries from process servers and resolve any obstacles they face.
- Ensure process servers understand their expectations and the timeline for necessary adjustments.
- Establish clear expectations for underperforming servers.
- Review daily reports, reach out to disengaged servers, and identify reasons for their delays in job attempts.
- Hold servers accountable to influence performance improvements.
- Document and communicate all obstacles to the leadership team, collaborating closely with the recruiting department when additional coverage is needed.

