About the job
Job Purpose
The Quality Specialist is essential in upholding the organization's quality management system and documentation processes. This role actively collaborates with operations, customer service, and sales teams, ensuring that all documentation adheres to regulatory, contractual, and internal standards. The specialist facilitates timely access to precise information for both internal stakeholders and external customers, addressing client inquiries and ensuring that customer-facing documentation reflects the highest standards of accuracy and professionalism.
Main Responsibilities
- Coordinate information gathering and communication regarding quality complaints, supporting local and global nonconformance investigations of product complaints.
- Lead and participate in formal problem-solving initiatives, including reporting for both internal and external customers.
- Conduct internal audits of the ISO 9001 Quality Management System and act as the Management Representative to the Quality System Registrar.
- Track key metrics and report on the performance of the QMS, including results from quality audits and corrective actions, along with root cause analysis and countermeasures.
- Serve as a quality liaison among the supply chain, operations, and design teams when quality issues affect product quality and customer satisfaction.
- Work closely with operations management to establish and monitor quality metrics, ensuring targets are met.
- Prepare and report activity updates for management to keep them informed of quality initiatives and concerns.
- Monitor local and global KPIs, providing weekly or monthly reports as necessary.