About the job
Why Clipboard Exists:
At Clipboard, our mission is to elevate individuals up the socioeconomic ladder by empowering professionals to transform their spare time and ambition into meaningful career advancements and financial success. Our innovative app-based marketplace seamlessly connects workplaces with talented professionals, enabling them to secure on-demand shifts while providing businesses with flexible access to workforce solutions.
About Clipboard:
Clipboard is a rapidly expanding Series C marketplace, recognized as a leader in the Long Term Care sector while branching into various other fields such as Dental Offices and Educational Institutions. As a proud YC Top Company, we boast a diverse global team of over 700 people. Since achieving profitability in 2022, we have successfully filled millions of shifts annually at partner workplaces across the United States, collaborating with tens of thousands of professionals each year. Join us in our journey to grow and serve a greater number of professionals and workplaces. Discover more about us on our website here.
Overview
We are currently in search of a Real-Time Analyst (RTA) to play a pivotal role in ensuring the smooth functioning of our operations team. This position is tailored for a self-driven, detail-oriented individual capable of independently overseeing queue stability, investigating performance anomalies, and making critical operational decisions autonomously. You will take ownership of our live queues, ensuring day-to-day stability and providing real-time support through tasks such as break management, short-term break optimization, and weekly operational adjustments to maintain service quality in a 24/7 environment.
Responsibilities
Manage real-time queue operations across various business lines to ensure SLA compliance and operational stability in a fast-paced, 24/7 environment.
Continuously monitor live performance metrics, identify irregularities, and conduct thorough root-cause analyses to understand the underlying reasons for performance changes.
Translate complex operational data into clear, concise, and actionable insights for leadership and stakeholders during high-pressure situations.
Utilize independent judgment to resolve outliers and crisis situations that diverge from established standard operating procedures, particularly during off-peak hours.

