About the job
Union: Non-Union
Number of Vacancies: 2
Position Type: New
Site: 67 College Street, 3rd Floor
Department: University Health Network (UHN) Medical Imaging
Reports to: Supervisor
Salary: $23.14 - $28.92 per hour (commensurate with experience and in line with UHN compensation policy)
Hours: 37.5 hours per week
Status: Permanent Full Time
Closing Date: March 11, 2026
Join the University Health Network (UHN) Medical Imaging team as a skilled Referral Specialist. As a pivotal member of the Toronto Region Diagnostic Imaging Central Intake Hub, you will serve as the primary contact for internal and external stakeholders, including referrers, service providers, patients, and colleagues, ensuring a professional and patient-centered first impression. This role is essential in coordinating, processing, and directing CT and MRI referrals across the Toronto Region, facilitating timely, accurate, and equitable access to diagnostic imaging services. You will play a key role in standardizing the referral experience and adapting to the evolving provincial Central Intake model as new workflows, technologies, and responsibilities emerge.
Key Responsibilities:
- Deliver outstanding and prompt customer service.
- Efficiently manage incoming referrals through the Central Intake process.
- Review referrals for completeness and accuracy, following up with referrers as necessary.
- Direct referrals to the appropriate service location based on TR DI Hub workflows.
- Conduct administrative and site support tasks, including phone, email, documentation, and data collection/reporting. Engage in quality assurance and improvement initiatives as required.
- Adapt to evolving technologies, workflows, and procedures as the Central Intake model progresses.
- Undertake cross-functional duties and other responsibilities consistent with the role as assigned.