About the job
About Dash0
At Dash0, we are on a mission to revolutionize observability. As an OpenTelemetry-native company, we are crafting an intuitive, AI-driven platform that prioritizes user experience, eliminates vendor lock-in, and reduces unnecessary toil. Join us in creating a product that developers appreciate, complete with transparent pricing and built-in cost control.
Dash0 is tailored for contemporary engineering organizations, built around open standards and ensuring complete customer autonomy over observability data and costs. Our commitment to removing vendor lock-in as a fundamental design principle empowers engineering teams to instrument, gather, and analyze telemetry independently of proprietary systems. We are expanding rapidly, with the EMEA region being a key strategic focus.
The Role
The Customer Experience and Success division plays a crucial role in Dash0's commercial success. Our professionals act as trusted technical advisors, collaborating with customers at the architectural level to identify needs, confirm technical suitability, and support implementation choices throughout the customer lifecycle.
As the Regional Manager of Customer Experience and Success, you will oversee the technical customer function across the EMEA region. This role encompasses the entire customer journey—from initial technical discussions to proof of concept, commercial closure, onboarding, and long-term adoption. There is a seamless transition across the Customer Experience and Success organization, ensuring consistent technical ownership at every phase of the customer relationship.
This senior leadership position integrates regional strategy, organizational development, and direct customer engagement. The Regional Manager acts as the primary technical liaison between the EMEA field organization and Dash0's global Product and Engineering teams.

