About the job
Be a Catalyst for Positive Change with Axon.
At Axon, we are dedicated to our mission of Protecting Life. We are innovators tackling society's most pressing safety and justice challenges using our integrated ecosystem of devices and cloud software. We believe in collaboration, valuing diverse perspectives from our customers, communities, and each other.
At Axon, you'll find a dynamic and fulfilling work environment. Here, you will take initiative and enact meaningful change while growing alongside a team committed to a purpose-driven mission.
Your Impact
Are you eager to make a difference in the world and save lives? Do you thrive on the prospect of narrowing the divide between citizens and public safety officials? If you are excited by the challenge of helping to expand our business in a rapidly growing market, this role is for you. In an era where public safety is increasingly complex, we are shaping the future by integrating groundbreaking technologies into the public safety landscape. We are a team of passionate individuals with a noble goal: to protect life, uphold truth, and enhance community safety.
As the Regional Support Manager for Brazil, your primary responsibility will be to foster customer success and the adoption of TASER® and Axon products and solutions. Your efforts will focus on ensuring effective utilization of our technology within the public safety sector and adjacent markets. You will collaborate closely with the Country Manager, Sales and Engineering teams, as well as local partners and distributors, to support our customers. Axon seeks professionals who can operate at a tactical level, driving successful product adoption through diligence and execution.
If you are a high achiever, this could be your opportunity for a remarkable career advancement.
- Provide prompt and professional technical support to customers via phone, email, and ticketing systems.
- Take ownership of support cases from initiation to resolution, managing Tier 1 to Tier 3 complexities.
- Lead the installation of Axon hardware and software, both onsite and remotely.
- Conduct technical training and onboarding sessions for customers and partners as part of product deployment.
- Collaborate with local partners and distributors to enhance their technical readiness and field performance.
- Maintain in-depth knowledge of Axon products and solutions to provide exceptional support.

