About the job
At PPHP, we prioritize care above all else. Join our dedicated team as a Registered Nurse in Centralized Follow Up, where you will play a vital role in patient care.
Position Overview: In this pivotal role, you will manage lab results in accordance with PPHP Medical Standards and Guidelines (MSG) and Patient Services. Your responsibilities will include ensuring timely patient notifications and follow-ups as outlined in clinician-approved care plans.
As part of your duties, you will:
- Receive, manage, and route patient calls to the appropriate departments for further assistance.
- Conduct professional and thorough telephonic nursing assessments, providing evaluation, education, and advice to patients under established protocols.
- Accurately document all patient communications and maintain updated electronic logs.
- Notify pharmacies regarding new prescriptions and refill authorizations as directed by providers.
- Coordinate with PPHP-contracted laboratories as required.
- Complete audits as instructed by the Director of Quality & Clinical Integration within designated timelines.
- Deliver high-quality telephone customer service to both internal and external stakeholders.
- Communicate effectively with clinic staff and direct calls appropriately.
- Maintain a comprehensive understanding of PPHP’s organization to address inquiries and facilitate accurate call routing.
- Engage in quality assurance monitoring activities specified for the department.
Qualifications:
- Current Registered Nurse license in New York State in good standing.
- Valid CPR/BLS and ACLS certifications.
- Preferred: 1 year of experience in Women's Healthcare, abortion services, or recovery room.
- Bilingual English/Spanish skills are a plus.
- Willingness to orient in surgical and family planning environments to understand clinic operations and workflows.
- Availability to cover surgical shifts in Smithtown, New Rochelle, and White Plains as needed.
- Proficient in using computer systems for charting, documentation, communication, and research.
- Flexibility to work evenings and weekends as required.
Employment Type: Full-time